What logistics services does VICO provide?

We provide sea freight, air freight, road transport, and customs clearance services across Indochina.

Do you support Vietnam to Cambodia shipping?

Yes, we offer cross-border trucking and door-to-door delivery between Vietnam and Cambodia.

Door To Door Logistics Solution

From Origin
To Final Delivery

In import-export operations, many businesses require not just port-to-port shipping, but a seamless logistics solution from the pickup location all the way to the final destination. This is why Door to Door service is increasingly trusted by factories, FDI enterprises, trading companies, and small-to-medium enterprises (SMEs) to optimize operations and reduce coordination burden.

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Pickup

At the factory or warehouse

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Road Transport

Domestic and cross-border road transport

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Customs

Declaration & document processing

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International

End-to-end transport coordination

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Final Delivery

To the final receiving point

Vico's Strength

Over 35 Years of Logistics Experience

Accompanying import-export businesses with practical, stable, and cost-effective logistics solutions.

Door To Door Service Includes

✓ International Transport
✓ Domestic Transport
✓ Customs Clearance
✓ Document Processing
✓ Last-Mile Delivery

Strategic Routes & Capacity

✓ Vietnam ↔ Cambodia
✓ China → Vietnam
✓ Cross-Border Road Transport
✓ Factory Logistics
✓ Import-Export Support

Request a Door To Door Consultation

Import-Export Service Conditions

To ensure your shipment operates smoothly and complies with regulations, VICO Logistics offers a completely free documentation review service.

Have complete documentation in accordance with legal requirements.

Exporter and importer have sufficient legal standing to be named on the customs declaration.

Meet permit and specialized inspection requirements if the goods fall under regulated categories.

Note: VICO Logistics only accepts legal shipments. If you are unsure about the conditions, please contact us for in-depth consultation.

Internationally Verified Capability

International certifications and association memberships demonstrate VICO Logistics' operational capability, service standards, and commitment to sustainable development in the global logistics, transport, and supply chain industry.

Trade Terms & Conditions

Common Incoterms In Door-to-Door Shipping

Understand the responsibilities and legal obligations between buyer and seller to optimize your international supply chain.

EXW

Ex Works

Delivered at the factory

The buyer bears most of the shipping and logistics responsibility, from loading and export customs clearance to international transport and import.

⚡ Maximum responsibility for the buyer

DAP

Delivered At Place

Delivered at destination

The seller delivers goods to the designated receiving location and bears the transport risk, but this does not yet include import customs clearance costs and taxes.

⚡ Import duties not yet included

DDP

Delivered Duty Paid

Delivered with duty paid

The seller bears nearly all shipping responsibility, freight costs, customs clearance, and import duty obligations, delivering directly to the buyer's warehouse door.

⭐ The most comprehensive all-in-one solution

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Important Note for Businesses

Common Misunderstandings About DDP

Many businesses often mistakenly believe that "DDP means there's nothing more to do." In reality, businesses must still provide accurate documentation, strictly comply with legal regulations, and always be ready to cooperate for customs inspections.

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Potential Legal Risks & Additional Costs

Just one wrong HS code (product classification code), missing permit, or inaccurate goods description → Your shipment is still at risk of delay or incurring unwanted additional costs.

Strict Inspection

Global Logistics Quote

Get Your
Logistics Quote
In 5 Minutes

Get an instant quote template for international transport, project logistics, oversized/overweight cargo, and supply chain optimization solutions tailored for industrial and import-export businesses.

Get a Quote Now ↗

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Business Support

Fast response 24/7

Global Network

24/7

Customs & Transport

Cross-Border Logistics

Shipping Solution Analysis

Detailed Comparison Door-to-Door vs Port-to-Port Shipping

A comprehensive evaluation of the core criteria to help businesses choose the most optimal and effective shipping method.

Optimal & Comprehensive

Door-to-Door Shipping

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Delivery: To the door (factory to destination warehouse)

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Customs support: Yes (carrier handles it all)

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Shipment tracking: Throughout the entire journey

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Logistics coordination: All-in-one single point of contact

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Cost: Higher (matching premium service)

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Perfectly Suited For

SMEs / Manufacturing factories

Proactive & Specialized

Port-to-Port Shipping

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Delivery: At port (origin port to destination port)

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Customs support: Customer handles procedures independently

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Shipment tracking: By separate legs

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Logistics coordination: Multiple parties involved

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Cost: Lower (base freight rate)

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Perfectly Suited For

Professional freight forwarding agents

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Not sure which method to choose for your upcoming shipment?

Our logistics experts are always ready to advise on the optimal solution for cost and time, tailored to your business.

Get Advice Now

Logistics Ecosystem

Door-to-Door
Shipping Solutions

Choose the most optimal transport method for each type of cargo, ensuring goods reach the recipient safely, on time, and cost-effectively.

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Sea Freight

Optimal for high-volume, high-quantity cargo and regular, recurring shipping schedules.

Services include:

✓ Full container load (FCL)
✓ Less than container load (LCL)
✓ Domestic trucking consolidation
✓ Customs clearance handling
✓ Last-mile delivery to warehouse

⭐ Vico's Strength

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Cross-Border Road Transport

Our flagship exclusive solution. Especially optimized and outstanding on the Moc Bai ↔ Bavet route.

Outstanding advantages:

✓ Ability to handle extremely large volumes
✓ Modern, synchronized logistics infrastructure
✓ Extremely stable transit times
Best suited for: Textiles, plastics, industrial equipment & machinery.

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Air Freight

A guarantee of speed. The only choice for urgent orders that require delivery times measured in hours.

Especially suited for:

✓ Urgent / express cargo
✓ High-value electronic components and equipment
✓ Sample shipments
✓ Raw materials for just-in-time production lines
✓ Lightweight cargo

📋 Standard International Documentation Process

Document Preparation Roadmap For Door-to-Door Shipping

A tightly linked process of steps, from preparing the transaction document to specialized inspections and completing customs procedures.

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Step 01 / Financial Transaction CI (Commercial Invoice)

Commercial Invoice (CI)

Shows the transaction details between buyer and seller, including item name, HS Code, quantity, unit price, and total shipment value.

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Step 02 / Packing Specification PL (Packing List)

Packing List (PL)

A detailed breakdown of the packing method, including number of packages, Net Weight (NW), Gross Weight (GW), and package dimensions, so Customs can easily count and verify the shipment.

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Step 03 / International Transport B/L or AWB

Bill of Lading (B/L) or Air Waybill (AWB)

A transport document issued by the carrier, airline, or freight forwarder confirming receipt of cargo for shipment.

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Step 04 / Legal Agreement SC (Sales Contract)

Sales Contract (SC)

A legal agreement between buyer and seller recording delivery terms (Incoterms), payment terms, and the type of goods exchanged.

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Step 05 / Specialized Inspection Specialized Inspection

Specialized Inspection Permits & Documents

For special-category goods (such as cosmetics, food, medical devices, etc.), customers need to additionally prepare:

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An official Import License from the relevant government authority.

✓

A Certificate of Origin (C/O) or Quality Inspection results.

⚠️ Supply Chain Bottleneck Analysis

Core Reasons Why Shipments Are Often Delayed

Identifying international shipping risks early helps businesses proactively build contingency plans, optimizing time and operating costs.

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Documentation & Procedures

Missing Documents & Document Discrepancies

✓

Key information discrepancies on the Commercial Invoice.

✓

Errors preparing the Packing List compared to the actual goods.

✓

Inaccurate HS Code declaration, causing tax assessment or product-policy issues.

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Missing mandatory specialized inspection permits required by customs regulations.

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High Risk

Customs Inspection

✓

Electronic goods subject to strict technical inspection.

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Mixed shipments with many complex categories that are difficult to count.

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Used machinery and production line equipment requiring assessment.

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High-value goods falling under strict inspection lanes.

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Sensitive Timing

Peak Season Congestion

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The rush period before the Lunar New Year holiday, with sharply increased shipment volumes.

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Q3 and Q4 — the peak season for global shopping and logistics.

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Major annual festival seasons that overload seaports and carriers' processing capacity.

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Infrastructure & Transport

Truck & Empty Container Shortages

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Strong growth in export volume within a short timeframe.

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Shortage of empty containers at inland ports and depots.

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Localized overload at border crossings, seaports, and distribution centers.

24/7

Operations & documentation support

190+ Countries & Shipping Routes

Real-time Global tracking

FREQUENTLY ASKED QUESTIONS

Answers to Your Questions

📄 Does the door-to-door delivery service include customs procedures?

Yes. VICO Logistics' door-to-door delivery service includes support for customs procedures, shipment clearance, and advice on preparing the necessary documentation, helping the shipping process go quickly and smoothly.

⏱️ How long does door-to-door shipping take?

Transit time depends on the route, cargo type, and customs clearance procedures. For example, the Ho Chi Minh City – Phnom Penh route typically takes only about 1–2 days.

📦 Do you accept consolidated / less-than-full loads?

Yes. VICO Logistics accepts consolidated and partial shipments, helping businesses save costs while still ensuring goods are shipped safely and on the committed schedule.

📍 Can I track the shipment's status throughout the shipping process?

Yes. Customers receive shipment status updates from pickup, transport, and customs clearance through to successful delivery, making it easy to monitor and proactively plan business operations.

⚠️ Does VICO Logistics accept dangerous goods shipments?

Currently, no. VICO Logistics does not accept shipments of dangerous goods, including items classified as hazardous materials under international regulations and carrier policies.

VICO LOGISTICS

Request A Quote

Fill in the basic details so the VICO Logistics team can quickly advise you and send a suitable quote for your shipment.

Company Name *

Contact Person *

Email *

Phone Number *

Service Needed *

Shipping Route *

Shipment Details

Attach File

GLOBAL LOGISTICS SUPPORT

Quick Contact

Connect directly with our support team in Vietnam & China

Get fast advice on warehousing domestic transport cross-border transport and customized logistics solutions for your business.

Vietnam Office

🇻🇳 Ms Uyên

Hotline / Zalo

(+84) 901 877 108

enquiry@vico.com.hk

WeChat (VN / EN)

miauyen1577

(+84) 901 877 108

Scan to contact

Zalo

WeChat

24/7 Logistics Support

China Office

🇨🇳 Ms Schyler

Office Hotline

(+852) 3759 9300

WeChat ID

Schyler_skylar

(+852) 6732 1147

enquiry_cn@vico.com.hk

Scan to contact

WeChat

China & Cross-Border Support

Contact VICO International Logistics Company

VICO International Logistics Company — A Trusted Logistics Partner in Indochina
We specialize in cross-border logistics, international shipping, customs clearance services, and supply chain optimization, delivering effective, safe, and reliable logistics solutions for businesses in the ASEAN region.

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mkt4_hcm@vico.com.hk

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China Email

enquiry_cn@vico.com.hk

📱

Hotline (Zalo / WhatsApp)

(+84) 901 877 108

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China WhatsApp

(+852) 6732 1147

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International WeChat

Schyler_skylar

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Vietnam WeChat

miauyen1577

🌐 VICO International Logistics Company — Indochina Logistics Experts

A senior member of leading international trade and logistics associations: Eurocham, JCtrans, VICOFA, VITAS, and more.

📍 Office Network

🇭🇰 Hong Kong, China
Causeway Bay

🇨🇳 China
Shenzhen · Luohu

🇨🇳 China
Shanghai · Hongkou

🇻🇳 Vietnam
Ho Chi Minh City · Bay Hien

🇻🇳 Vietnam
Da Nang · Hai Chau

🇻🇳 Vietnam
Hai Phong · Gia Vien

Door-to-Door Shipping

From Origin
To Final Delivery

Import-Export Service Conditions

Internationally Verified Capability